Camden Town Removals Privacy Policy

This Privacy Policy explains how Camden Town Removals collects, uses, shares and protects personal data relating to customers and prospective customers. It applies to all Camden Town Removals customers and users of our services within our service area, including individuals, households and business clients engaging us for removals and related services.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who This Policy Covers

This Privacy Policy applies to all customers, prospective customers and any individuals acting on behalf of business customers who request, use or enquire about Camden Town Removals services. By contacting us, requesting a quote, visiting our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Types of Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Camden Town Removals:

Identity and contact information, such as name, title, postal address, contact address, and communication preferences.

Service-related information, such as collection and delivery addresses, property type, access details, inventory of items to be moved, dates and times of moves, special handling requirements and notes relating to the provision of removal services.

Booking and transactional information, such as details of quotations provided, bookings confirmed, invoices and records of payments, and limited payment-related data where required for processing (we do not store full card details if you pay by card).

Communication records, such as emails, online enquiry forms, and notes of telephone conversations or other communications with our staff concerning your enquiries, booking and service delivery.

Technical and usage information, where relevant, such as basic usage information relating to our website or online forms, including date and time of access and pages viewed. We aim to collect only the minimum technical data necessary for security, troubleshooting and service improvement.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quotation, complete a form, confirm a booking, or communicate with us by any means. We may also receive limited information about you from third parties where you have given them permission to share data with us, for example, letting agents, relocation companies or business partners who facilitate your move.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:

Performance of a contract: We process your personal data when it is necessary to provide quotations, confirm and perform removal services, manage bookings, handle payments and fulfil our contractual obligations to you.

Compliance with legal obligations: We may process data where necessary to comply with legal and regulatory requirements, including accounting, tax, insurance and record-keeping duties, or to respond to lawful requests from authorities.

Legitimate interests: We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, handling customer queries, preventing fraud, ensuring the security of our operations and maintaining records of our business activities.

Consent: In limited circumstances we may rely on your consent, for example, where we choose to send certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, plan and carry out removals and related services, and to manage your bookings from initial enquiry through to completion.

To communicate with you regarding your enquiry or booking, including confirming arrangements, answering questions, handling complaints, and providing updates if plans change.

To manage invoicing, process payments, maintain financial and accounting records and handle any disputes relating to payments or services delivered.

To improve our services, including reviewing feedback, monitoring service performance and using aggregated or anonymised information for analysis and planning.

To protect our business, our staff, our customers and the public, including fraud prevention, security checks and the establishment, exercise or defence of legal claims.

To comply with our legal and regulatory obligations and respond to lawful requests from public authorities.

Data Sharing and Processors

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law. These recipients may include:

Service providers and processors who act on our behalf, such as IT and hosting providers, secure document storage and disposal providers, payment processors, and external accountancy or administrative support. We ensure that such providers are bound by appropriate contractual obligations and only process personal data in accordance with our instructions.

Operational partners, such as subcontracted removal teams or specialist handling services, where required to perform the services you have requested. In these cases we share only the information necessary to fulfil the service.

Professional advisers, such as insurers, legal advisers and accountants, where necessary to obtain advice, manage risks, handle claims or meet our legal and regulatory responsibilities.

Public bodies and authorities, where we are legally required or permitted to do so, for example to comply with law enforcement requests, court orders or regulatory obligations.

We do not sell your personal data to third parties.

International Transfers

Where we use service providers or systems located outside the UK or European Economic Area, we take steps to ensure that any international transfers of personal data comply with data protection law. This may include using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In practice, this means that:

Basic customer and booking records are generally kept for a period corresponding to the applicable legal limitation periods and accounting requirements, to enable us to respond to queries, handle claims and comply with our obligations.

Operational records that are no longer needed for ongoing business or legal reasons are securely deleted or anonymised.

Where we rely on your consent for certain processing, such as specific marketing activities, we will cease such processing if you withdraw consent and will retain only the minimum data necessary to record your preference.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training and regular review of our data handling practices. While no system can be guaranteed to be completely secure, we work to ensure that your data is treated with a high level of care and confidentiality.

Your Data Protection Rights

You have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and legal limitations, but in general include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification: You have the right to request that inaccurate or incomplete personal data is corrected or updated.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.

Right to restriction of processing: You may ask us to restrict the processing of your data in specific situations, such as while we are verifying accuracy or investigating an objection.

Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing purposes.

Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, or to raise a question or concern about our handling of your personal data, you can contact us using the contact details available on our website or other service materials.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the UK.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will be made available through our usual communication channels and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.